When planning a trip to Iceland, one of the essential decisions is choosing a reliable car rental service. Among the options available, Go Car Rental Iceland frequently comes up in discussions. This article provides a detailed review of their services, highlighting both strengths and weaknesses, and explores alternative options to help you find the best fit for your journey.
Overview of Go Car Rental Iceland
Go Car Rental Iceland is situated near Keflavik Airport, offering a convenient pickup location for arriving travelers. Their fleet includes various vehicle types, from compact cars to 4x4s, designed to tackle Iceland’s diverse road conditions. The company is known for its competitive pricing and straightforward rental process.
Fleet and pricing
The fleet at Go Car Rental Iceland caters to a range of needs, from budget-friendly compact cars to robust SUVs. While their prices are competitive, especially with promotional deals, it’s essential to compare them with other rental companies to ensure you’re getting the best value.
Customer experience
Reviews of Go Car Rental Iceland present a mixed picture. Many customers appreciate the convenient location and quick service, which allows for a hassle-free pickup and drop-off experience. However, there are also reports of issues such as:
- Inconsistent vehicle quality: Some customers have noted that while many cars are well-maintained, others have had mechanical issues or visible wear and tear.
- Customer service concerns: While many staff members are helpful, there have been instances of unresponsive or unaccommodating service, especially during peak seasons.
Additional Services
Go Car Rental Iceland offers several add-on services, including GPS rental, child seats, and various insurance options. While these can enhance your travel experience, it’s worth checking if these extras are included or come at an additional cost, as they can significantly impact the overall price.
Customer reviews of Go Car Rental in Iceland
Unexpected charges for minor damage
We were shocked by the excessive charges for minor damage. A small scratch that could be polished out in an hour cost us €1000. This experience left us feeling taken advantage of and significantly dampened our trip.
Old and high-mileage vehicles
The car we received had over 170,000 km on it and was in poor condition. We experienced several mechanical issues during our trip, which was both stressful and inconvenient. For the price we paid, we expected a much better vehicle.
Hidden fees and poor communication
Despite paying in advance for the car and collision insurance, we were hit with an additional $2800 deposit at check-in. The company’s poor communication and lack of transparency regarding these fees left us feeling misled.
Unresponsive customer service
I requested a refund six weeks before my reservation and never received a response. Multiple follow-up emails were ignored, and I never got my money back. This lack of customer service is unacceptable.
Inconsistent vehicle quality
The car we rented was not in the condition we expected. It had visible wear and tear and did not match the description provided online. The inconsistent quality of vehicles is a major downside of this rental service.
Pros and Cons
Pros
- Convenient airport location: Close proximity to Keflavik Airport.
- Wide range of vehicles: From economical cars to 4x4s.
- Competitive pricing: Often features deals and discounts.
Cons
- Mixed vehicle quality: Inconsistent maintenance reported.
- Variable customer service: Reports of unhelpful staff during busy periods.
- Additional costs: Extra services and insurance can be pricey.
Alternatives to Go Car Rental Iceland
To ensure you choose the best rental service for your needs, consider these alternatives:
- Iceland Cars: Known for excellent customer service and a well-maintained fleet.
- Cars Iceland: Offers a wide range of vehicles and comprehensive insurance options.
- Reykjavik Cars: A reputable international brand with reliable service and multiple types of vehicles.
Tips for Renting a Car in Iceland
- Compare companies: Look at reviews and compare prices across different rental companies.
- Read the fine p: Understand what’s included in your rental agreement, especially insurance coverage.
- Check vehicle condition: Inspect the car thoroughly before driving off to note any pre-existing damage.
- Book in advance: Secure your rental early, particularly during peak tourist seasons.
Frequently Asked Questions
How to rent a car in Iceland?
Renting a car in Iceland is simple. Book online through rental company websites, ensuring you have a valid driver’s license and a credit card for the deposit. Upon arrival, follow the instructions to pick up your vehicle from the rental office, usually located near the airport.
What is the best company to rent a car in Iceland?
The best car rental company in Iceland depends on your specific needs and preferences. Companies like Blue Car Rental, Sixt Iceland, and Hertz Iceland are highly rated for their reliable service and quality vehicles. For a comprehensive comparison of top car rental companies in Iceland, visit our guide on the best car rental in Iceland.
While Go Car Rental Iceland offers a convenient and often economical option for travelers, it’s crucial to weigh its pros and cons against other available services. Customer experiences can vary, and the additional costs for services should be considered when budgeting for your trip.
For a thorough comparison and to ensure you choose the best car rental service for your needs, visit our detailed guide on the best car rental in Iceland. This guide provides an unbiased look at various companies, helping you make an informed decision and enjoy a smooth travel experience in Iceland.
